Refund & Cancellation Policy

You can run a full scan with no account and no card. Paid plans (Starter $9/month, Growth $19/month) add weekly monitoring, every AI surface, more tracked prompts, longer history, and — on Growth — CSV export and white-label reports. Because there’s a free path to see the product before paying, we keep refunds simple rather than open-ended.

Cancel from your account’s billing section in one click. When you cancel:

• Your plan stays active until the end of the billing period you’ve already paid for.
• At the end of that period you move to the Free plan and weekly monitors pause.
• Your account and scan history stay intact — you’re not deleted, just downgraded.

Changed your mind before the period ends? You can resume the plan without losing anything.

If a paid plan isn’t right for you, email support@askscope.app within 7 daysof a charge and we’ll refund that payment in full. After the 7-day window, charges for the current period are non-refundable, but you can cancel to avoid the next one.

Refunds are issued by our payment provider, Lemon Squeezy (our merchant of record), back to your original payment method, and typically take a few business days to appear.

Switching between paid plans takes effect immediately and is prorated — upgrading mid-cycle charges only the difference for the remaining days, and downgrading credits the unused balance toward your next invoice. You can change plans anytime from the pricing page.

If a renewal payment fails, your plan enters a short past-due grace period and we’ll ask you to update your payment method. If it isn’t resolved, the plan moves to Free and weekly monitoring pauses — your data stays put until you reactivate.

Billing questions or a refund request? Email support@askscope.app and a human will get back to you. See also our Terms of Service.